Hello Nest Bird's Nest Soup

Ordering Guidelines

In the United States

Free shipping in the United States for all orders of 100 grams or more.

We generally ship on the same day that an order is placed. If your order is placed late in the day, it will ship the next day.

Please allow 2-3 business days from purchase date to most domestic destinations.

International Orders

Free shipping to CANADA for all orders of $2000 USD. For orders under $2000, customer is responsible for all shipping and custom charges.

Hello Nest LLC is not responsible for packages rejected by your country's Customs Department. A refund will be issued for any package returned to Hello Nest LLC. Shipping charges will not be refunded for any reason.

Please contact us for more details.

ALL returns and exchanges are subjected to the following policies

Hello Nest LLC will accept for exchange or return merchandise that does not completely satisfy you. Some restrictions apply.

ALL returns and exchanges must be accompanied by a valid proof of purchase. Hello Nest CANNOT process a return or exchange without the original proof of purchase NO EXCEPTIONS

Merchandise must be returned or exchanged within 30 days with a valid receipt, in original packaging and able to be resold.

Prior to shipping any order back, regardless of product condition, please contact our customer service department at 612-227-3769 or support@hellonests.com for a return authorization. Returns shipped to our store without prior authorization will not be accepted and no credit will be issued. Once your return has been authorized, please send the merchandise and proof of purchase to our Return Department to receive a credit to original form of tender:

Hello Nest LLC

Attention: Customer Returns

1100 S Beacon St

Dallas, TX 75223

Need further assistance?

Our professional staff is ready to help you.

Please call Customer Service: 612-227-3769

Monday - Saturday 10AM - 6AM CST

Sunday from 12PM - 5PM CST